Return policy

At Foamfy, we strive to provide excellent customer service and ensure customer satisfaction. We understand that sometimes a product may not meet your expectations or requirements. Therefore, we have implemented the following return policy to assist you with returns and exchanges.

Eligibility for Returns
  • To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
  • Returns must be initiated within 14 days of the purchase date.
  • Personalized or customized items are not eligible for return unless there is a manufacturing defect or error. 
    Return Process
    • To initiate a return, please contact our customer support team at info@foamfy.com or through our online contact form. Provide your order number, reason for return, and any supporting documentation or images.
    • Our customer support team will guide you through the return process, including providing a return address and any necessary instructions.
    • Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a reputable shipping service with tracking capabilities.
    • You are responsible for the return shipping costs unless the return is due to a manufacturing defect or error.
          Refunds
          • Once we receive the returned item and verify its condition, we will process your refund.
          • Refunds will be issued to the original payment method used for the purchase.
          • Depending on your payment provider, it may take several business days for the refund to be reflected in your account.
          Exchanges
          • If you wish to exchange an item for a different size, color, or model, please contact our customer support team.
          • Exchanges are subject to product availability. If the desired item is not available, we will process a return and refund as described above.
          Damaged or Defective Items
          • If you receive a damaged or defective item, please contact our customer support team immediately.
          • Provide detailed information and any supporting documentation or images.
          • We may require you to return the item for inspection or provide additional information.
          • If the item is confirmed to be damaged or defective, we will offer a replacement, repair, or refund, depending on the circumstances.

          Non-Returnable Items

          • Certain items are non-returnable, including gift cards, downloadable software, and items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

          Changes to the Return Policy

          • Foamfy reserves the right to modify or update this return policy at any time without prior notice. Please review this policy periodically for any changes.
          • If you have any further questions or require assistance with your return, please don't hesitate to contact our customer support team. We are here to help!