Return policy
At Foamfy, we strive to provide excellent customer service and ensure customer satisfaction. We understand that sometimes a product may not meet your expectations or requirements. Therefore, we have implemented the following return policy to assist you with returns and exchanges.
Eligibility for Returns- To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
- Returns must be initiated within 14 days of the purchase date.
- Personalized or customized items are not eligible for return unless there is a manufacturing defect or error.
- To initiate a return, please contact our customer support team at info@foamfy.com or through our online contact form. Provide your order number, reason for return, and any supporting documentation or images.
- Our customer support team will guide you through the return process, including providing a return address and any necessary instructions.
- Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a reputable shipping service with tracking capabilities.
- You are responsible for the return shipping costs unless the return is due to a manufacturing defect or error.
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your payment provider, it may take several business days for the refund to be reflected in your account.
- If you wish to exchange an item for a different size, color, or model, please contact our customer support team.
- Exchanges are subject to product availability. If the desired item is not available, we will process a return and refund as described above.
- If you receive a damaged or defective item, please contact our customer support team immediately.
- Provide detailed information and any supporting documentation or images.
- We may require you to return the item for inspection or provide additional information.
- If the item is confirmed to be damaged or defective, we will offer a replacement, repair, or refund, depending on the circumstances.
Non-Returnable Items
- Certain items are non-returnable, including gift cards, downloadable software, and items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Changes to the Return Policy
- Foamfy reserves the right to modify or update this return policy at any time without prior notice. Please review this policy periodically for any changes.
- If you have any further questions or require assistance with your return, please don't hesitate to contact our customer support team. We are here to help!